BinMate Privacy Policy
Effective Date: January 1, 2026
BinMate (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.binmate.com (the “Website”) or use our trash valet services.
By accessing or using our Website or services, you agree to the terms outlined in this Policy. If you do not agree, please discontinue use of the Website and services.
1. Information We Collect
1.1 Personal Information You Provide
We may collect personal information that you voluntarily submit, including:
Name
Email address
Phone number
Home address or service address
Billing information
Service preferences
Any other information you choose to provide
This may occur when you contact us, request service, fill out forms, create an account, or communicate with our team.
1.2 Automatically Collected Information
When you visit our Website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Pages viewed
Time spent on pages
Referring/exit URLs
Click activity
We may use cookies, pixels, and analytics tools (such as Google Analytics) to gather this data.
2. How We Use Your Information
2.1 To Operate and Improve Our Services
We use your information to:
Provide weekly trash valet services
Manage your account and service schedule
Process payments
Respond to questions and support requests
Improve Website functionality
Enhance customer experience
2.2 Communications & Notifications
We may use your information to:
Send service reminders (e.g., trash day notifications)
Provide important updates or schedule changes
Send promotional or educational content (with your consent)
You may opt out of marketing emails at any time.
2.3 Analytics & Performance
We analyze user behavior to:
Improve Website speed and performance
Understand customer interest
Optimize marketing efforts
Enhance overall service delivery
3. Sharing of Information
3.1 Service Providers
We may share your information with trusted vendors who support our operations, including:
Payment processors
Scheduling and operations software
Email and SMS providers
Website hosting and analytics tools
These providers may only use your data to perform required services.
3.2 Legal Requirements
We may disclose information if necessary to:
Comply with applicable laws
Respond to legal requests
Protect our rights, customers, or property
Prevent fraud or security threats
3.3 Business Transfers
If BinMate undergoes a merger, acquisition, or asset sale, your information may be transferred as part of the business transition.
4. Data Retention
We retain personal information as long as necessary to provide services, meet legal obligations, resolve disputes, or support business operations. When data is no longer needed, we securely delete or anonymize it.
5. Cookies & Tracking Technologies
Our Website may use:
Cookies
Pixels
Google Analytics
Third-party tracking tools
You may disable cookies in your browser settings; however, some features may not function properly.
6. Your Rights
Depending on your location, you may have the right to:
Access your personal information
Update or correct your information
Request deletion of your data
Restrict or object to data processing
Opt out of marketing communications
Request a copy of your data
California Residents (CCPA)
You may also have the right to:
Know what information is collected
Request deletion of your information
Opt out of data selling (we do not sell personal data)
EU/EEA Residents (GDPR)
Additional rights may include:
Right to be forgotten
Right to object to processing
Right to data portability
Right to file a complaint with your data authority
To exercise any rights, contact us at: hello@binmate.com
7. Data Security
We implement reasonable technical and organizational safeguards to protect your information. While we strive to protect your data, no system is 100 percent secure.
8. Third-Party Websites
Our Website may contain links to third-party sites. We are not responsible for their content, policies, or practices. Please review their privacy statements before sharing personal information.
9. Children’s Privacy
BinMate does not knowingly collect personal information from children under 13. If we become aware that data was collected from a child, we will promptly delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be reflected with an updated Effective Date. Continued use of the Website or services constitutes acceptance of the revised Policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
BinMate
📧 Email: hello@binmate.com
🌐 Website: www.binmate.com